Patient Services & Scheduling Specialist

Martin's Point Health Care; Scarborough (ME); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care in Maine is seeking a Care Team Patient Services Representative to provide world-class service to patients and staff. You will answer calls, manage appointments, and route inquiries to the right departments to support timely patient care.

The role involves triage, administrative tasks, and collaboration with care teams. Flexible hours may be required; the organization emphasizes equal opportunity and a comprehensive benefits package.

Qualifications

• HS Diploma or equivalent required.
• 3+ years experience in an administrative and/or customer service environment.
• Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred.

Responsibilities

• Answers all Care Team Phone Calls within established quality metrics.
• Supports various other Care Teams by answering their phones to meet quality standards.
• Screens, directs calls to appropriate department or staff to expedite patient care.
• Performs Telephone Triage per established protocols.
• Completes barcoding/faxing documents to athena and filing in patients health records.
• Collects copays and outstanding balances.
• Participates in daily huddles and team meetings to improve workflows and patient outcomes.

Skills

Telephone etiquette

Multitasking

Customer service

Medical terminology

Data entry

Windows

Phone support

Education

HS Diploma or equivalent

3+ years admin/customer service

Tools

Windows

Job description

Martin's Point Health Care in Maine is seeking a Care Team Patient Services Representative to provide world-class service to patients and staff. You will answer calls, manage appointments, and route inquiries to the right departments to support timely patient care.

The role involves triage, administrative tasks, and collaboration with care teams. Flexible hours may be required; the organization emphasizes equal opportunity and a comprehensive benefits package.