Patient Services Front Desk Coordinator

Martin's Point Health Care; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care in Portland, ME is seeking a Front Desk Coordinator to deliver exceptional member services and manage a high-volume call flow. You will greet visitors, route calls, schedule appointments, and assist with general administrative duties across health plan departments.

The role requires a high school diploma and 2+ years of administrative or customer service experience; healthcare setting experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative and/or customer service roles.
• Health care setting experience preferred.

Responsibilities

• Operate reception and switchboard, greet visitors and route calls.
• Assist with appointment scheduling and messaging via E-HR software.
• Provide general administrative support and data entry for health plan departments.
• Redirect urgent calls to clinical staff as needed.
• Deliver courteous, professional service to internal and external customers.

Skills

Customer service

Multitasking

Communication

Independence

Education

High school diploma or equivalent

2+ years administrative/customer service experience

Healthcare setting experience preferred

Tools

Telecommunications equipment

Microsoft Windows/Office

Job description

Martin's Point Health Care in Portland, ME is seeking a Front Desk Coordinator to deliver exceptional member services and manage a high-volume call flow. You will greet visitors, route calls, schedule appointments, and assist with general administrative duties across health plan departments.

The role requires a high school diploma and 2+ years of administrative or customer service experience; healthcare setting experience is preferred.