Patient Experience Specialist

Pacific Eye Surgeons; Paso Robles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Pacific Eye Surgeons is seeking a friendly front office associate to manage patient check-in/check-out, verify information, and greet patients professionally. You will navigate patient charts, confirm signatures, and enter data into the computer, ensuring a smooth visit for each person.

Key duties include scheduling, handling insurance verification, collecting payments, and supporting the administrative team.

Qualifications

• High school diploma or equivalent and two years minimum experience delivering customer service.
• Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
• Typing at least 45 words per minute.
• Ability to work in a structured environment with a diverse workforce.
• Empathetic to patients' needs and concerns.
• Attention to detail while demonstrating multi-tasking skills.
• Ability to make quick, accurate and appropriate decisions.
• Treat patients and co-workers with respect.

Responsibilities

• Check-in patients in a friendly and professional manner and greet arrivals.
• Check-out patients and schedule follow-up appointments as directed by the physician.
• Process referrals, obtain authorizations, and prepare charts/Superbills.
• Explain fees and patient financial responsibility; collect payments.
• Update patient information in the computer and verify insurance details.
• Provide administrative support and assist other front office staff as needed.
• Maintain a clean, orderly lobby and handle no-show calls as required.

Skills

Communication

Typing 45 WPM

Multitasking

Empathy

Attention to detail

Decision making

Respectful interactions

Teamwork

Customer service

Education

High school diploma or equivalent

Tools

EMR/Computer systems

Job description

Pacific Eye Surgeons is seeking a friendly front office associate to manage patient check-in/check-out, verify information, and greet patients professionally. You will navigate patient charts, confirm signatures, and enter data into the computer, ensuring a smooth visit for each person.

Key duties include scheduling, handling insurance verification, collecting payments, and supporting the administrative team.