Radiology Front Desk & Patient Services Pro

RadNet; Columbia (MD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis…

Health Savings Accounts with employer…

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Free services at any of our imaging<br

Job summary

RadNet in Columbia, MD is seeking a patient service representative to greet patients, verify insurance, collect co-pays, and schedule appointments. You will coordinate with back-office teams to ensure timely care and protect patient information while delivering compassionate, professional service in a fast-paced radiology setting.

Ideal candidates have a high school diploma, solid computer skills, and a strong track record in customer service.

Qualifications

• Genuine passion for customer service and professional demeanor.
• Strong communication, interpersonal skills and respect with patients, guests and colleagues.
• Ability to thrive in a fast-paced environment with structured prioritization and world-class service.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information, collect signatures and ensure documentation accuracy.
• Collect and log co-pays and fees; answer or transfer calls.
• Schedule, reschedule or cancel appointments and notify staff of changes.
• Provide orientation for safety protocols and directions to facilities.
• Coordinate with back-office for timely patient care.
• Safeguard patient property and health information.
• Safeguard medications on-site according to policy and law.
• Respect company property and patient financial information.
• Maintain professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities.
• Interact diplomatically and sympathetically with patients and families.
• Foster cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Prioritization

Education

High School Diploma or GED

Tools

Intermediate to advanced computer skills

Job description

RadNet in Columbia, MD is seeking a patient service representative to greet patients, verify insurance, collect co-pays, and schedule appointments. You will coordinate with back-office teams to ensure timely care and protect patient information while delivering compassionate, professional service in a fast-paced radiology setting.

Ideal candidates have a high school diploma, solid computer skills, and a strong track record in customer service.