Patient Care Specialist

Sentara Healthcare Inc; Williamsburg, Northern (VA, KY); Hybrid; USD 62,150,000 - 92,954,000; Part time

Benefits offered by this job

Benefits package

Job summary

Sentara Urgent Care New Town in Williamsburg, VA is hiring a part-time Patient Care Specialist to provide non-clinical support in a physician's office, directing calls, scheduling, and assisting patients with questions.

This role emphasizes teamwork and delivering an excellent patient experience, with competitive base pay and benefits described in the listing.

Qualifications

• 3 years of customer service experience.
• 1 year experience with health plans, medical records data, or third-party payers.
• HS Diploma required; an Associate degree may substitute for experience.

Responsibilities

• Answer phones and direct calls.
• Schedule appointments.
• Answer patient questions.
• Provide non-clinical administrative support.

Skills

Customer Service

Telephone skills

Scheduling appointments

Medical Terminology

Registration

Education

HS Diploma

Associate degree

Job description

Sentara Urgent Care New Town

Sentara Urgent Care New Town is now hiring a part time Patient Care Specialist in Williamsburg, VA!

Clinic Hours

Monday - Friday, 8:00AM - 8:00PM

Saturday and Sunday 8:00AM - 4:00PM

This position requires a flexible schedule, with rotating shifts based on operational needs.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.