Patient Experience Specialist

Vista Community Clinic; Lake Elsinore (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company-paid life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

Vista Community Clinic in Lake Elsinore, CA is seeking a qualified front desk specialist to greet patients, verify insurance, and manage scheduling and eligibility for clinic programs. The role requires bilingual English/Spanish communication and experience in a medical/dental office.

You will handle paperwork, coordinate referrals, and maintain patient records, contributing to a smooth check-in process and high-quality patient experience at our visit-ready clinic.

Qualifications

• High school diploma or equivalent.
• One year experience in a medical or dental office.
• Experience in verifying and billing insurance/program eligibility.
• Bilingual English/Spanish.

Responsibilities

• Greet patients in-person and via telephone in a professional manner.
• Verify insurance eligibility and copy insurance cards.
• Perform financial and eligibility screening for clinic programs.
• Print daily schedule and confirm next day’s appointments.
• Complete appropriate paperwork for patients (e.g., school excuses, Head Start forms).
• Make follow-up appointments for referrals from other sites.
• Call, reschedule and mail letters to all N/S patients.
• Assist patients checking in by completing encounters and updating personal records.

Skills

Customer service

Typing 35 WPM

Bilingual English/Spanish

Professional communication

Education

High school diploma or equivalent

Tools

NextGen Practice Management

Microsoft Office

Job description

Vista Community Clinic in Lake Elsinore, CA is seeking a qualified front desk specialist to greet patients, verify insurance, and manage scheduling and eligibility for clinic programs. The role requires bilingual English/Spanish communication and experience in a medical/dental office.

You will handle paperwork, coordinate referrals, and maintain patient records, contributing to a smooth check-in process and high-quality patient experience at our visit-ready clinic.