Patient Experience Specialist

Paycom - ATS; Howell (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

L.O. Eye Care is seeking a Patient Coordinator to be the heart of the patient experience. You’ll greet patients, manage check-in/check-out, and coordinate with clinical and administrative teams to ensure smooth visits.

Responsibilities include updating patient information, handling billing at visits, insurance verification, appointment scheduling, and supporting across locations. The role emphasizes exceptional care and multitasking in a fast-paced environment.

Qualifications

• Provide friendly, high-quality patient service
• Handle patient questions and needs with professionalism
• Maintain accurate patient demographics and registrations

Responsibilities

• Engage patients and colleagues with friendly, high-quality service
• Collect and update patient demographic and registration information
• Use practice management software to manage records and appointments
• Answer questions on authorizations, insurance, and facility locations
• Serve as cashier for clinic charges and collect payments at visit
• Verify insurance details and eligibility for check-in
• Schedule follow-up appointments and coordinate with specialists
• Handle opening/closing duties and balance cash drawer
• Assist at other locations as needed

Skills

Patient service

Multitasking

Communication

Teamwork

Attention to detail

Education

High School Diploma or GED

Tools

Practice management software

Job description

L.O. Eye Care is seeking a Patient Coordinator to be the heart of the patient experience. You’ll greet patients, manage check-in/check-out, and coordinate with clinical and administrative teams to ensure smooth visits.

Responsibilities include updating patient information, handling billing at visits, insurance verification, appointment scheduling, and supporting across locations. The role emphasizes exceptional care and multitasking in a fast-paced environment.