Customer Service Representative

Prime Healthcare Services; Harlingen (TX); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid vacation, sick time and holidays

Bereavement leave, FMLA and otherLeave

Employer 401K options

Tuition reimbursement options

Life, disability, and other insurance

Many other amazing benefits

Job summary

Prime Healthcare Services in Harlingen, TX is seeking a Customer Service Representative for full-time daytime shifts at the Harlingen Central Billing Office. The role focuses on delivering high-quality patient and customer service in a professional, friendly manner.

You will answer phones, process requests, and may be assigned to special projects with defined timelines. A high school diploma and English communication skills are required, with prior medical office experience preferred.

Qualifications

• High School Diploma or equivalent.
• Previous customer service or medical office experience preferred.
• Intermediate computer skills.
• Experience with Microsoft Office (intranet and Word documents).
• Ability to communicate in English both orally and in writing.

Responsibilities

• The Customer Service Representative is a high level customer service position and a primary contact within the department.
• Ensure each customer, patient, and coworker is treated professionally and friendly.
• Answer phones to process requests; may be assigned to special projects with deadlines.

Skills

Customer service

English communication

Computer skills

Microsoft Office

Intranet access

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Intranet

Job description

Overview

Shifts Available: Days

Employment Type: Full-time

Hours: 8-hour shifts

Location: Harlingen Central Billing Office – Harlingen, TX

Responsibilities

• The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department.
• The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner.
• The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills
• Experience with Microsoft office –intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Pay Transparency

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf