Customer Service Representative

Harlingen Medical Center; Harlingen (TX); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Paid vacation, sick time and holidays

Bereavement leave, FMLA and other paid

Employer 401K options

Tuition reimbursement options

Life, disability, and other insurance

Descripción de la vacante

Harlingen Medical Center in Harlingen, TX is seeking a Customer Service Representative for its Central Billing Office. This full-time, days shift position handles inbound calls, processes requests, and supports patients and staff with a friendly, professional approach.

Ideal candidates have a high school diploma and some medical office or customer service experience, plus solid MS Office and English communication skills. Benefits include health coverage and 401K options.

Formación

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate computer skills.
• Experience with Microsoft Office – intranet and Word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsabilidades

• Answer phones to process requests and route information.
• Provide professional and friendly service to customers, patients, and coworkers.
• May be assigned to special projects with deadlines and scope.

Conocimientos

Customer service

English communication

MS Office

Intranet familiarity

Educación

High School Diploma or Equivalent

Herramientas

Medical office software

Descripción del empleo

Overview

Shifts Available: Days

Employment Type: Full-time

Hours: 8-hour shifts

Location: Harlingen Central Billing Office – Harlingen, TX

Responsibilities

• The Customer Service Representative is a high level customer service position that is one of the first lines of communication within the department.
• The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner.
• The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills
• Experience with Microsoft office –intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Pay Transparency

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf