Patient Experience Specialist

Priority Dispatch Corp.; Daytona Beach (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Retirement plan

Clinical education

Professional development

Employee discounts

Job summary

Brooks Rehabilitation in Daytona Beach, FL seeks a Patient Service Representative to deliver premium front-desk service in a fast-paced outpatient clinic. You will greet patients, coordinate visits with therapists and staff, and ensure smooth check-in and check-out processes.

The role requires a high school diploma and at least one year of customer service experience, with healthcare familiarity and basic insurance knowledge.

Qualifications

• High school diploma or GED.
• One year of customer service experience required, healthcare experience preferred.
• Medical terminology is a plus.
• Basic understanding of insurance and authorizations.

Responsibilities

• Greet patients and visitors upon arrival.
• Schedule and reschedule therapy appointments.
• Verify referrals and insurance information.
• Prepare registration packets for initial visits.
• Maintain clinic waitlist and assist with billing questions.
• Generate daily and monthly reports for management.
• Manage deposits and cash handling procedures.
• Keep the waiting area clean and organized.
• Provide general office support (filing, copying, faxing).

Skills

Customer service

Verbal communication

Phone etiquette

Empathy

Education

High school diploma or GED

Job description

Brooks Rehabilitation in Daytona Beach, FL seeks a Patient Service Representative to deliver premium front-desk service in a fast-paced outpatient clinic. You will greet patients, coordinate visits with therapists and staff, and ensure smooth check-in and check-out processes.

The role requires a high school diploma and at least one year of customer service experience, with healthcare familiarity and basic insurance knowledge.