Outpatient Front Desk & Scheduling Specialist

Priority Dispatch Corp.; Jacksonville (FL); On-site; USD 19,000 - 29,000; Full time

Job summary

Brooks Rehabilitation is seeking a Patient Service Representative for our outpatient Westside clinic in Jacksonville, FL. You will be the first point of contact for patients and visitors, delivering premium customer service during check-in and check-out, coordinating therapy appointments, and handling insurance verification with clinical staff collaboration.

The role requires a friendly, professional demeanor, accurate data entry, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred, healthcare experience is a plus.
• Excellent verbal and written communication skills and telephone etiquette.

Responsibilities

• Greet patients and visitors on arrival.
• Provide premium customer service to patients, staff, and insurers as a Brooks Rehabilitation representative.
• Schedule therapy appointments and manage cancellations/rescheduling.
• Verify referrals and insurance information; assist with urgent verifications as needed.
• Prepare registration packets and ensure documentation uploads are correct.

Skills

Customer service

Verbal & written communication

Empathy

Multitasking in fast-paced environment

Education

High school diploma or GED

Tools

Image Now

Job description

Brooks Rehabilitation is seeking a Patient Service Representative for our outpatient Westside clinic in Jacksonville, FL. You will be the first point of contact for patients and visitors, delivering premium customer service during check-in and check-out, coordinating therapy appointments, and handling insurance verification with clinical staff collaboration.

The role requires a friendly, professional demeanor, accurate data entry, and the ability to manage multiple tasks in a fast-paced