Patient Experience & Scheduling Specialist

Priority Dispatch Corp.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional

Development Programs

Job summary

Brooks Rehabilitation in Orlando, FL is seeking a Patient Service Representative (PSR) to deliver premium customer service for outpatient visits. You will greet patients and visitors, assist with check-in, verify insurance, schedule therapy appointments, and coordinate with clinicians and the billing office.

This full-time, day-shift role requires excellent communication, empathy, and the ability to multitask in a fast-paced clinic environment, while ensuring accurate records and smooth

Qualifications

• High school diploma or GED required.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication skills including proper telephone etiquette and in-person interactions.

Responsibilities

• Greets patients and visitors upon arrival.
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations.
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed.
• Prepare registration packets for the initial visit.
• Confirm all paperwork and verification information is uploaded properly to the system.
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic.
• Perform light cleaning duties such as wiping walls, counters, tidying up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end of day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Skills

Customer service

Healthcare experience

Verbal communication

Written communication

Empathy

Fast-paced environment

Attention to detail

Insurance knowledge

Phone etiquette

Education

High school diploma or GED

Job description

Brooks Rehabilitation in Orlando, FL is seeking a Patient Service Representative (PSR) to deliver premium customer service for outpatient visits. You will greet patients and visitors, assist with check-in, verify insurance, schedule therapy appointments, and coordinate with clinicians and the billing office.

This full-time, day-shift role requires excellent communication, empathy, and the ability to multitask in a fast-paced clinic environment, while ensuring accurate records and smooth