Patient Experience Concierge: Scheduling & Front Desk Specialist

Priority Dispatch Corp.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Benefits

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education & Development

Job summary

Brooks Rehabilitation in Orlando is seeking a Patient Service Representative to deliver premium customer service to patients during outpatient visits. You will greet patients, schedule therapy appointments, verify referrals and insurance, and manage registration packets.

This role requires a high school diploma, at least one year in customer service, and strong verbal and written communication. You will work in a fast-paced clinic, maintain records in Image Now, contribute to performance

Qualifications

• HS diploma or GED required.
• At least 1 year of customer service experience.
• Healthcare experience preferred.
• Medical terminology is a plus.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication.
• Ability to work effectively in a fast-paced environment.
• Demonstrates empathy and maintains a positive demeanor.

Responsibilities

• Greet patients and visitors on arrival.
• Schedule therapy appointments (including cancellations/rescheduling).
• Verify referrals and insurance information.
• Prepare registration packets for the initial visit.
• Confirm all paperwork and verification information in the system.
• Coordinate with CIU on urgent verifications as needed.
• Order supplies and maintain inventory.
• Perform light cleaning and general office tasks.
• Create new medical record projects in Image Now upon admission.
• Generate daily, weekly, monthly reports as needed.
• Assist Business Office with billing issues on active accounts.
• Prepare and balance end-of-day summaries and deposits.
• Log referrals and tracking in Referral Database.
• Participate in performance improvement activities.

Skills

Customer service

Verbal communication

Written communication

Empathy

Fast-paced environment

Education

High School Diploma or GED

Tools

Image Now

Medical terminology

Job description

Brooks Rehabilitation in Orlando is seeking a Patient Service Representative to deliver premium customer service to patients during outpatient visits. You will greet patients, schedule therapy appointments, verify referrals and insurance, and manage registration packets.

This role requires a high school diploma, at least one year in customer service, and strong verbal and written communication. You will work in a fast-paced clinic, maintain records in Image Now, contribute to performance