Pain Management Patient Services Specialist

UC Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health in Cincinnati, OH is hiring a Full Time Patient Services Representative for Pain Management. The role serves as the main point of contact for patients entering or leaving our facilities, delivering friendly, patient-centered service and ensuring each interaction is handled with care.

Responsibilities include greeting patients, assisting with scheduling changes, pre-registration, data collection, insurance coordination, and coordinating referrals.

Qualifications

• High School Diploma or GED is required.
• Associate's Degree preferred.
• 0–6 months equivalent experience required.
• 1–2 years equivalent experience preferred.

Responsibilities

• Engage with patients and serve as main contact at entry, exit, and during requests.
• Greet patients warmly, assist with scheduling changes, and locate destinations.
• Handle pre-registration, registration data collection, and MyChart enrollment.
• Coordinate insurance information and pre-authorizations as needed.
• Support referral, scheduling, and medical records coordination; place reminder calls.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health in Cincinnati, OH is hiring a Full Time Patient Services Representative for Pain Management. The role serves as the main point of contact for patients entering or leaving our facilities, delivering friendly, patient-centered service and ensuring each interaction is handled with care.

Responsibilities include greeting patients, assisting with scheduling changes, pre-registration, data collection, insurance coordination, and coordinating referrals.