Patient Experience Specialist

Cooper Norcross Health; Cherry Hill Township (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Cooper Norcross Health is seeking a dedicated Ambulatory Access/Registration specialist to greet patients, verify demographics, and support timely access to care. You will manage registration tasks, insurance verification, and data entry within the EHR to ensure accurate records.

This role emphasizes strong communication, professional customer service, and the ability to work in a fast-paced ambulatory environment while supporting revenue cycle activities and patient satisfaction.

Qualifications

• Experience with patient registration, scheduling, and insurance verification preferred.
• Strong communication and customer service skills required.
• Must be able to stand for extended periods and work in a fast-paced setting.

Responsibilities

• Greet patients and verify demographics and insurance.
• Complete full registrations and update records in the EHR.
• Schedule appointments and coordinate referrals.
• Collect co-pays and reconcile cash drawer.
• Collaborate with care teams to support patient access.
• Maintain regulatory compliance and protect patient rights.

Skills

Patient registration

Customer service

Communication

Multitasking

Cash handling

Teamwork

Education

High School Diploma or GED

Tools

Epic Experience Preferred

Job description

Cooper Norcross Health is seeking a dedicated Ambulatory Access/Registration specialist to greet patients, verify demographics, and support timely access to care. You will manage registration tasks, insurance verification, and data entry within the EHR to ensure accurate records.

This role emphasizes strong communication, professional customer service, and the ability to work in a fast-paced ambulatory environment while supporting revenue cycle activities and patient satisfaction.