Patient Experience & Service Quality Specialist

ummc; Jackson (MS); On-site; USD 42,000 - 58,000; Full time

Job summary

UMMC in Jackson, MS seeks a Patient Experience Specialist for the Office of Patient Experience. This full-time role promotes patient and family centered care by collaborating with a wide variety of stakeholders and acting on feedback to improve service quality.

Responsibilities include receiving concerns and compliments, responding to issues, ensuring documentation, analyzing feedback, and delivering staff education to ensure consistent practices.

Qualifications

• Bachelor's degree plus 3 years related experience.
• Associate's degree plus 5 years related experience.
• Proficiency with Microsoft Office and knowledge of healthcare systems.

Responsibilities

• Receives concerns and compliments from customers through the organization using feedback mechanisms.
• Responds to customer service issues and routes information to appropriate responders.
• Ensures resolution for service issues and completion of written and electronic documentation.
• Analyzes and incorporates measures of customer perception when consulting with areas of responsibility.
• Conducts education and training on service initiatives and expectations to ensure consistent practices.
• Manages information integrity, determines reporting methods for results, and disseminates reports.

Skills

Verbal comms

Organizational skills

Healthcare knowledge

Interpersonal skills

Problem-solving

MS Office

Education

Bachelor's degree + 3 years exp

Associate's degree + 5 years exp

Job description

UMMC in Jackson, MS seeks a Patient Experience Specialist for the Office of Patient Experience. This full-time role promotes patient and family centered care by collaborating with a wide variety of stakeholders and acting on feedback to improve service quality.

Responsibilities include receiving concerns and compliments, responding to issues, ensuring documentation, analyzing feedback, and delivering staff education to ensure consistent practices.