Patient Experience Specialist-Office of Patient Experience

ummc; Jackson (MS); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

UMMC in Jackson, MS seeks a Patient Experience Specialist for the Office of Patient Experience. This full-time role promotes patient and family centered care by collaborating with a wide variety of stakeholders and acting on feedback to improve service quality.

Responsibilities include receiving concerns and compliments, responding to issues, ensuring documentation, analyzing feedback, and delivering staff education to ensure consistent practices.

Qualifications

• Bachelor's degree plus 3 years related experience.
• Associate's degree plus 5 years related experience.
• Proficiency with Microsoft Office and knowledge of healthcare systems.

Responsabilités

• Receives concerns and compliments from customers through the organization using feedback mechanisms.
• Responds to customer service issues and routes information to appropriate responders.
• Ensures resolution for service issues and completion of written and electronic documentation.
• Analyzes and incorporates measures of customer perception when consulting with areas of responsibility.
• Conducts education and training on service initiatives and expectations to ensure consistent practices.
• Manages information integrity, determines reporting methods for results, and disseminates reports.

Connaissances

Verbal comms

Organizational skills

Healthcare knowledge

Interpersonal skills

Problem-solving

MS Office

Formation

Bachelor's degree + 3 years exp

Associate's degree + 5 years exp

Description du poste

Hello,

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Job Requisition ID:

R00053086

Job Category:

Clerical and Customer Service

Organization:

Patient Experience

Location/s:

Main Campus Jackson

Job Title:

Patient Experience Specialist-Office of Patient Experience

Job Summary:

Promotes patient and family centered care and positive experiences by collaborating with a wide variety of stakeholders. Identifies and recommends improvement opportunities based on customer feedback and insights gained through proactive consultation.

Education & Experience

BACHELOR'S DEGREE PLUS THREE (3) YEARS OF RELATED EXPERIENCE OR ASSOCIATE'S DEGREE AND FIVE (5) YEARS OF RELATED EXPERIENCE.
CERTIFICATIONS, LICENSES OR REGISTRATION REQUIRED:NA

Knowledge, Skills & Abilities

• VERBAL AND WRITTEN COMMUNICATIONS SKILLS.
• ORGANIZATIONAL AND PRIORITIZATION SKILLS.
• KNOWLEDGE OF HEALTHCARE SYSTEMS AND PROCESSES.
• INTERPERSONAL SKILLS.
• PROBLEM-SOLVING SKILLS.
• COMPUTER SKILLS INCLUDING BUT NOT LIMITED TO MICROSOFT OFFICE PRODUCTS.

RESPONSIBILITIES

• RECEIVES CONCERNS AND COMPLIMENTS FROM CUSTOMERS THROUGHOUT THE ORGANIZATION USING VARIOUS FEEDBACK MECHANISMS.
• RESPONDS TO CUSTOMER SERVICE ISSUES AND ROUTES INFORMATION TO APPROPRIATE RESPONDERS IN A TIMELY MANNER.
• ENSURES RESOLVE FOR SERVICE ISSUES AND COMPLETION OF WRITTEN AND ELECTRONIC DOCUMENTATION.
• ANALYZES AND INCORPORATES MEASURES OF CUSTOMER PERCEPTION WHEN CONSULTING WITH AREAS OF RESPONSIBILITY.
• CONDUCTS EDUCATION AND TRAINING ON SERVICE INITIATIVES AND EXPECTATIONS TO ENSURE CONSISTENT PRACTICES THROUGHOUT THE ORGANIZATION.
• MANAGES INFORMATION INTEGRITY, DETERMINES THE MOST APPROPRIATE REPORTING METHODS FOR RESULTS, AND DISSEMINATES REPORTS TO APPLICABLE AREAS.
• COLLABORATES WITH DEPARTMENTAL STAFF AND AREA LEADERSHIP TO DEVELOP IMPROVEMENT INITIATIVES.
• PARTICIPATES IN ACTIVITIES TO MONITOR CUSTOMER SERVICE TECHNIQUES AND IDENTIFY SPECIFIC NEEDS.
• SUPPORTS RECOGNITION ACTIVITIES FOR EMPLOYEES PERFORMING OUTSTANDING SERVICES.
• THE DUTIES LISTED ARE GENERAL IN NATURE AND ARE EXAMPLES OF THE DUTIES AND RESPONSIBILITIES PERFORMED AND ARE NOT MEANT TO BE CONSTRUED AS EXCLUSIVE OR ALL-INCLUSIVE. MANAGEMENT RETAINS THE RIGHT TO ADD OR CHANGE DUTIES AT ANY TIME.

Physical and Environmental Demands
Requires occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:

Full time

FLSA Designation/Job Exempt:

Yes

Pay Class:

Salary

FTE %:

100

Work Shift:

Day

Benefits Eligibility:

Grant Funded:

No

Job Posting Date:

09/15/2026

Job Closing Date (open until filled if no date specified):