Patient Experience Manager I — Service & Quality Lead

Sodexo; Las Vegas (NV); On-site; USD 62,000 - 80,000; Full time

Job summary

Sodexo is seeking a Patient Experience Manager 1 to drive patient satisfaction and service quality at UMC of Southern Nevada. You will lead initiatives to enhance patient-centered care by rounding with patients, gathering feedback, and partnering with nursing, clinical teams, and support services.

This role involves coaching staff, analyzing patient satisfaction trends, and implementing action plans to improve the patient journey and outcomes.

Qualifications

• Experience improving patient satisfaction in a healthcare setting.
• Experience rounding with patients, families, and clinical staff to gather feedback and implement solutions.
• Knowledge of food service operations, patient dining, and meal accuracy standards; food safety and sanitation compliance.

Responsibilities

• Lead initiatives to enhance patient-centered care and service excellence by rounding with patients and driving improvements.
• Partner with nursing, clinical teams, and support services to ensure safe, consistent service practices and coach staff.
• Analyze patient satisfaction trends and implement action plans to improve care outcomes.
• Oversee performance management, staffing decisions, and resource deployment in the unit.

Skills

Patient satisfaction

Rounding with patients

Staff coaching

Data analysis

Collaboration with clinical teams

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Patient Experience Manager 1 to drive patient satisfaction and service quality at UMC of Southern Nevada. You will lead initiatives to enhance patient-centered care by rounding with patients, gathering feedback, and partnering with nursing, clinical teams, and support services.

This role involves coaching staff, analyzing patient satisfaction trends, and implementing action plans to improve the patient journey and outcomes.