Patient Experience Champion

University of Miami; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Miami is seeking a Patient Experience Specialist 1 to oversee the patient care experience on an assigned unit or ambulatory site and to intervene for service recovery as needed. You will collaborate with the Patient Experience Representative 1 when issues cannot be resolved immediately, ensuring compassionate, patient-centered support.

In this role you will engage with patients, families, and staff to maintain a safe, healing environment, document concerns, and contribute to a

Qualifications

• High School Diploma or equivalent/relevant experience
• Minimum 3 Years Of Relevant Experience Required
• Certification or licensing as applicable

Responsibilities

• Provides service excellence support with a strong commitment to Patient Experience to all patients, their loved ones, and staff.
• Maintains a positive, patient-, family- and employee-centered, problem-solving attitude by communicating with customers to create an environment of positive experiences.
• Engages with patients and families to ensure a peaceful healing environment and effective communication with unit staff.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Education

High School Diploma or equivalent/relevant experience

Tools

Office software

Job description

The University of Miami is seeking a Patient Experience Specialist 1 to oversee the patient care experience on an assigned unit or ambulatory site and to intervene for service recovery as needed. You will collaborate with the Patient Experience Representative 1 when issues cannot be resolved immediately, ensuring compassionate, patient-centered support.

In this role you will engage with patients, families, and staff to maintain a safe, healing environment, document concerns, and contribute to a