Patient Experience Navigator

University of Miami; United States; On-site; USD 25,000 - 39,000; Part time

Job summary

The Patient Experience Specialist at the University of Miami collaborates with patients, families, and staff to address feedback and complaints, ensuring timely classification and escalation to the appropriate teams while upholding internal policies and regulatory guidelines.

The role emphasizes empathetic communication, information gathering through rounds, documenting confidential data, and partnering with clinicians and administrators to improve patient satisfaction and service delivery in a

Qualifications

• Bachelor’s degree preferred in a relevant field.
• Minimum three years of relevant experience preferred.
• Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.

Responsibilities

• Play a key role in contributing to a peaceful healing environment and improve communication with patients, families, and staff.
• Perform daily rounds documenting information within the feedback module database.
• Acts as a liaison for patients and families via telephone or in person.
• Assist with recognizing, understanding, reporting, and resolving patient concerns to the primary nurse or leader.

Skills

Empathy

Communication

Conflict resolution

Organization

Active listening

Education

Bachelor’s Degree in a relevant field

Tools

Microsoft Office

CRM software

Job description

The Patient Experience Specialist at the University of Miami collaborates with patients, families, and staff to address feedback and complaints, ensuring timely classification and escalation to the appropriate teams while upholding internal policies and regulatory guidelines.

The role emphasizes empathetic communication, information gathering through rounds, documenting confidential data, and partnering with clinicians and administrators to improve patient satisfaction and service delivery in a