Patient Experience & Service Excellence Manager

HHS, LLC; Mechanicsville (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Job summary

HHS, LLC seeks an experienced leader to guide a diverse team in a healthcare environment, emphasizing morale, quality, and respect. The role includes recruiting, training, and developing staff while ensuring high standards of patient nourishment and service.

You will educate patients and staff on nutritional needs, oversee daily inspections and patient rounds, and drive continuous improvement through QA activities and collaboration with leadership at all levels.

Qualifications

• Experience managing a team and in customer service.
• Must be willing to relocate for promotion opportunities.
• Must have or be willing to obtain a valid Serve Safe certification or equivalent.

Responsibilities

• Lead and manage team recruiting, training, and development.
• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members.
• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs.
• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment.
• Take action and provide excellent customer service to correct any issues that occur.
• Implement, manage, and maintain the patient ambassador program for high-quality service.
• Collaborate with department, facility, and company leadership to achieve goals.
• Stays informed on patient satisfaction updates and current trends.
• Participates in departmental meetings and QA/PI programs to promote collaboration.

Skills

Team Leadership

Recruiting

Customer Service

Coaching

Communication

Interpersonal Skills

Professionalism

Prioritization

Job description

HHS, LLC seeks an experienced leader to guide a diverse team in a healthcare environment, emphasizing morale, quality, and respect. The role includes recruiting, training, and developing staff while ensuring high standards of patient nourishment and service.

You will educate patients and staff on nutritional needs, oversee daily inspections and patient rounds, and drive continuous improvement through QA activities and collaboration with leadership at all levels.