Patient Experience & Service Excellence Coordinator

Sgmc-Health-1; Valdosta (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

SGMC Health in Valdosta, GA is seeking a Customer Relations professional to develop and implement patient service strategies across the system. You will consult with facility leadership and committees to drive improvements in patient satisfaction and staff engagement.

The role requires strong communication skills, especially in English; Spanish bilingual ability is a plus. Experience with data analysis, reporting, and coordinating non-clinical processes is valued.

Qualifications

• Two years experience working with the public is highly desirable.
• Bi-lingual in English and Spanish would be an added advantage.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Participate in development of customer service strategies and ensure that the strategies are implemented consistently across the system.
• Consult with facility leadership teams and customer service committees on results and improvement planning.
• Identifies trends that may require improvement of practice, quality of patient care or hospital processes.
• Represents Administration to SGMC Health's patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing service recovery.
• Responds to difficult customer service situations and supports families and staff.
• Coordinates non-clinical process improvement to ensure consistency across the system.
• Implements new initiatives and/or modifies current procedures based on new information/education to further enhance patient satisfaction and employee morale.

Skills

Active listening

Telephone etiquette

Interpersonal communication

Verbal communication

Written communication

MS Office

Bilingual English/Spanish

Analytical skills

Data visualization

Calm under pressure

Education

Nursing degree

Public relations

Business administration

Speech communication

Social work

Related field

Tools

MS Office Suite

Job description

SGMC Health in Valdosta, GA is seeking a Customer Relations professional to develop and implement patient service strategies across the system. You will consult with facility leadership and committees to drive improvements in patient satisfaction and staff engagement.

The role requires strong communication skills, especially in English; Spanish bilingual ability is a plus. Experience with data analysis, reporting, and coordinating non-clinical processes is valued.