Patient Experience & Scheduling Specialist (On-site)

Sp-Management-Services-Inc; Bryan (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Sp-Management-Services-Inc is seeking a full-time on-site Registration and Scheduling specialist at The Physicians Centre in Bryan, TX. The role involves greeting patients by phone, handling calls professionally, and maintaining orderly front-desk operations.

Responsibilities include registering patients, collecting demographics and insurance details, facilitating scheduling, and maintaining accurate patient records while providing courteous service to all visitors.

Responsibilities

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Job description

Sp-Management-Services-Inc is seeking a full-time on-site Registration and Scheduling specialist at The Physicians Centre in Bryan, TX. The role involves greeting patients by phone, handling calls professionally, and maintaining orderly front-desk operations.

Responsibilities include registering patients, collecting demographics and insurance details, facilitating scheduling, and maintaining accurate patient records while providing courteous service to all visitors.