Call Center Rep

The Physicians Centre Hospital; Bryan (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

The Physicians Centre Hospital in Bryan, TX is seeking a friendly Registration and Scheduling clerk to welcome patients, answer calls, and verify information. You will register new patients and update demographics, collect insurance details, and help schedule appointments according to provider guidelines.

This on-site role requires strong communication and data entry accuracy. You will maintain organized front desk operations, direct calls to the appropriate staff, and support team tasks during

Qualifications

• Experience greeting patients and handling phone calls.
• Ability to collect and verify patient demographics and insurance details.
• Proficient data entry with attention to accuracy.
• Scheduling support following provider guidelines.

Responsibilities

• Welcomes and greets patients and visitors over the phone.
• Answers calls with polite, consistent phone manner.
• Maintains a clean, organized call center area and professional appearance.
• Registers new patients and updates demographics via phone.
• Obtains information for scheduling (insurance eligibility, referrals, records).
• Maintains patient records to ensure availability of treatment information.
• Responds to inquiries in a courteous manner.
• Generates telephone encounters and routes calls to staff with detail.
• Assists with other tasks during downtime.

Skills

Phone etiquette

Patient greeting

Data entry

Scheduling

Job description

Job Category: Registration and Scheduling

Requisition Number: CALLC042079

• Posted : October 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Physicians Centre
Bryan, TX 77802, USA

Description

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Equal Opportunity Employer
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