Call Center Rep

Surgery Partners, Inc.; Bryan, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Surgery Partners, Inc. at The Physicians Centre in Bryan, TX is seeking a Front Desk Registration and Scheduling professional for an on-site, full-time role.

You will greet patients and visitors, handle calls, and collect necessary information to schedule appointments according to provider guidelines. Responsibilities include verifying demographics and insurance details, maintaining accurate patient records, and delivering a courteous, organized patient experience.

Responsibilities

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Job description

Job Category: Registration and Scheduling

Requisition Number: CALLC042079

• Posted : October 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Physicians Centre
Bryan, TX 77802, USA

Description

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.