Patient Experience & Scheduling Specialist II

61st Street Service Corporation; Village of Tarrytown (NY); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time off

Job summary

61st Street Service Corporation, in partnership with ColumbiaDoctors, is hiring for multiple Practice Associate II roles in Manhattan. You will play a key part in delivering an exceptional patient experience from arrival through scheduling and registration.

The role emphasizes kindness, inclusion, integrity, accountability, and excellence while coordinating registrations, insurance verification, and referrals in the EHR. Requires 3+ years’ relevant experience and strong communication skills.

Qualifications

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity.
• Candidate must demonstrate excellent verbal and written communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.

Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• May rotate to other sites as needed.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.

Skills

Microsoft Office (Word & Excel)

Education

High school diploma or equivalency

Job description

61st Street Service Corporation, in partnership with ColumbiaDoctors, is hiring for multiple Practice Associate II roles in Manhattan. You will play a key part in delivering an exceptional patient experience from arrival through scheduling and registration.

The role emphasizes kindness, inclusion, integrity, accountability, and excellence while coordinating registrations, insurance verification, and referrals in the EHR. Requires 3+ years’ relevant experience and strong communication skills.