Practice Associate III: Front Desk & Scheduling Lead

61st Street Service Corporation; City of White Plains (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Competitive benefits

Job summary

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. The Practice Associate III role focuses on patient registration, front-end administration, and delivering an exceptional patient experience from arrival through check-in and scheduling.

The position supports scheduling, insurance verification, and related inquiries within a collaborative team. The role emphasizes kindness, inclusion, integrity, accountability, and excellence as part of the

Qualifications

• High school diploma or equivalency is required.
• A minimum of 5 years’ relevant experience.
• Advanced knowledge/proficiency of Medical Terminology.
• Strong organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.

Responsibilities

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule to ensure accuracy of visit provider, appointment duration, insurance participation status, visit reason, and visit type.
• Obtain all required registration and intake information from patients for check-in; verify/update insurance eligibility or other information in the EHR.
• Schedule follow-up appointments, referrals, and tests; obtain prior authorizations and referrals as needed.
• Coordinate and schedule office visits and procedures; prepare requisitions for ancillary services.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Tools

EPIC/EHR

Job description

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. The Practice Associate III role focuses on patient registration, front-end administration, and delivering an exceptional patient experience from arrival through check-in and scheduling.

The position supports scheduling, insurance verification, and related inquiries within a collaborative team. The role emphasizes kindness, inclusion, integrity, accountability, and excellence as part of the