Patient Experience & Scheduling Specialist (Flexible Hours)

Rallyday Partners; Scituate (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Disability insurance

Wellness program

Paid holidays

Paid time off

Flexible hours

Volunteer opportunities

Job summary

Highbar is hiring a Patient Care Coordinator to join our outpatient physical therapy practice in Massachusetts. You will greet patients, schedule appointments, collect co-pays, and relay insurance information while supporting therapists with administrative tasks.

The PCC will manage patient records, coordinate with medical offices, and ensure smooth clinic operations. You will handle scheduling, eligibility explanations, and basic accounting tasks, with a focus on delivering excellent patient

Qualifications

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Responsibilities

• Greet and direct patients, vendors and visitors.
• Schedule appointments and manage calendar for therapists.
• Collect co-pays and relay insurance benefits information to patients.
• Provide authorization details and assist with paperwork for new patients.
• Document payments and maintain accurate receipts.
• Support therapists with faxing patient information as requested.
• Explain benefit details including copays, deductibles and authorizations.
• Monitor schedules and fill openings through medical records system.
• Review important dashboards to ensure timely task completion.

Education

GED

Associate degree in healthcare administration or related field

Job description

Highbar is hiring a Patient Care Coordinator to join our outpatient physical therapy practice in Massachusetts. You will greet patients, schedule appointments, collect co-pays, and relay insurance information while supporting therapists with administrative tasks.

The PCC will manage patient records, coordinate with medical offices, and ensure smooth clinic operations. You will handle scheduling, eligibility explanations, and basic accounting tasks, with a focus on delivering excellent patient