Patient Care Coordinator - Flexible Hours & Growth

Highbar Physical Therapy; Westerly (RI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance

Fitness & Wellness program

Paid holidays

Paid time off

Flexible work hours

Community volunteer opportunities

Job summary

Highbar Physical Therapy in New England seeks a Patient Care Coordinator to join the clinic team. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients.

The PCC performs tasks to relieve clinical staff of administrative duties. You will support therapists by managing appointments, updating charts, and handling calls, ensuring smooth operations and outstanding patient experiences.

Qualifications

• High school diploma or GED required.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Retrieves daily messages from the answering machine and updates schedules accordingly.
• Greets and directs patients, vendors, and visitors of the clinic.
• Ensures new patients complete appropriate paperwork and adds it to the patient chart for the first appointment.
• Collects demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments and documents payment transactions with receipts.
• Manages patient appointments and cancellations; reviews therapist schedules to fill openings.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains understanding of insurances and how to read benefit eligibility.
• Explains benefit details, authorization requirements, copays, and deductibles to patients.
• Initiates appropriate collection activity per company policies and procedures.
• Negotiates payment terms with customers to minimize collection agency potential.
• Reviews essential reporting and dashboards to ensure tasks are completed timely.

Education

High School Diploma or GED

Associate degree in healthcare administration or related field (preferred)

Two to three years of related experience and/or training

Job description

Highbar Physical Therapy in New England seeks a Patient Care Coordinator to join the clinic team. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients.

The PCC performs tasks to relieve clinical staff of administrative duties. You will support therapists by managing appointments, updating charts, and handling calls, ensuring smooth operations and outstanding patient experiences.