Patient Services Specialist I: Scheduling & Patient Support

Baylor Scott & White Health; Dallas (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match up to 5%

Tuition reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health in Dallas is seeking a Patient Services Specialist 1 to provide essential front desk support in a physician office, clinic, or related setting.

You will assist patients with check-in and check-out, schedule appointments, verify insurance, collect payments when needed, answer phones, and help ensure high‑quality, patient‑centred care. The role emphasizes teamwork, accuracy and empathy, with opportunities to contribute to a smooth patient experience.

Qualifications

• Education: HS Diploma or GED equivalent.
• Experience: Less than 1 year in a related role preferred but not required.

Responsibilities

• Assist with patient check-in and check-out processes.
• Schedule patient appointments and manage calendar coordination.
• Verify patient insurance information and update records in the system.
• Handle phone calls and patient inquiries with professionalism.
• Assist with basic billing tasks and collect payments as needed.

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Dallas is seeking a Patient Services Specialist 1 to provide essential front desk support in a physician office, clinic, or related setting.

You will assist patients with check-in and check-out, schedule appointments, verify insurance, collect payments when needed, answer phones, and help ensure high‑quality, patient‑centred care. The role emphasizes teamwork, accuracy and empathy, with opportunities to contribute to a smooth patient experience.