Patient Experience & Scheduling Specialist

Sentara Health; Woodbridge (VA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Job summary

Sentara Urgent Care Port Potomac in Woodbridge, VA is hiring a full-time Patient Care Specialist. The role requires a flexible schedule with rotating shifts based on operational needs.

You will perform non-clinical support in a physician's office, handling phone calls, scheduling, and patient inquiries to ensure an exemplary patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with questions, while teamwork remains a key strength.

Qualifications

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)
• HS Diploma (Required)

Responsibilities

• Provide non-clinical support within a physician's office and ensure a positive patient experience.
• Answer phones, schedule appointments, and answer patient questions.
• Support patient care delivery with a variety of administrative tasks, working with a collaborative team.

Skills

Customer Service

Phone etiquette

Education

HS Diploma

Associate degree or higher

Job description

Sentara Urgent Care Port Potomac in Woodbridge, VA is hiring a full-time Patient Care Specialist. The role requires a flexible schedule with rotating shifts based on operational needs.

You will perform non-clinical support in a physician's office, handling phone calls, scheduling, and patient inquiries to ensure an exemplary patient experience. Primary duties include answering phones, scheduling appointments, and assisting patients with questions, while teamwork remains a key strength.