Patient Care Specialist - Front Desk & Scheduling Pro

Sentara Health; Carrollton (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off & Sick Leave

Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term & Short-Term Disability

Life Insurance

401k/403b with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Pet Insurance

Legal Resources Plan

Annual discretionary bonus eligibility

Job summary

Sentara Health is hiring a full-time Patient Care Specialist in Carrollton, VA. You will join Sentara Family Medicine Physicians - St. Lukes to provide crucial non-clinical support in a busy physician’s office, ensuring an excellent patient experience.

The role involves answering phones, scheduling appointments, and assisting patients with questions. A strong emphasis on teamwork and patient care is highlighted, with opportunities to learn more about the day-to-day life in this role.

Qualifications

• 3 years of customer service experience required.
• 1 year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third party payers required.

Responsibilities

• Provide non-clinical support in a physician's office to ensure excellent patient experience.
• Answer phones and schedule appointments.
• Assist patients by answering questions and guiding them through processes.

Skills

Customer service

Health insurance plans

Medical records data

Medical terminology

Registration

Scheduling

Third party payers

Education

HS Diploma

Associate degree or higher

Job description

Sentara Health is hiring a full-time Patient Care Specialist in Carrollton, VA. You will join Sentara Family Medicine Physicians - St. Lukes to provide crucial non-clinical support in a busy physician’s office, ensuring an excellent patient experience.

The role involves answering phones, scheduling appointments, and assisting patients with questions. A strong emphasis on teamwork and patient care is highlighted, with opportunities to learn more about the day-to-day life in this role.