Patient Care Specialist

Sentara Healthcare Inc; Virginia, Northern (IL, KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Sentara Urgent Care in Gloucester, VA is hiring a full-time Patient Care Specialist to provide non-clinical support and ensure an excellent patient experience. The role focuses on telephone and front-desk duties, appointment scheduling, and answering patient questions with professionalism and empathy.

Ideal candidates have HS Diploma, strong customer service, and familiarity with health insurance plans or medical records data.

Qualifications

• 3 years of customer service experience.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Answer patient questions and ensure an excellent patient experience.

Skills

Customer Service

Healthcare terminology

Medical Records Data

Registration & Scheduling

Education

HS Diploma (Required)

Associate Degree or higher in lieu of experience

Job description

Sentara Urgent Care is now hiring a full-time Patient Care Specialist in Gloucester, VA!

Clinic Hours

Monday - Friday, 8:00AM - 8:00PM

Saturday and Sunday 8:00AM - 4:00PM

This position requires a flexible schedule, with rotating shifts based on operational needs.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords

Patient Care Specialist, Talroo-Allied Health, Medical Office