Patient Experience Specialist | Flexible Schedule & Admin

Sentara Healthcare Inc; Virginia, Northern (IL, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Sentara Urgent Care in Gloucester, VA is hiring a full-time Patient Care Specialist to provide non-clinical support and ensure an excellent patient experience. The role focuses on telephone and front-desk duties, appointment scheduling, and answering patient questions with professionalism and empathy.

Ideal candidates have HS Diploma, strong customer service, and familiarity with health insurance plans or medical records data.

Qualifications

• 3 years of customer service experience.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers.

Responsibilities

• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Answer patient questions and ensure an excellent patient experience.

Skills

Customer Service

Healthcare terminology

Medical Records Data

Registration & Scheduling

Education

HS Diploma (Required)

Associate Degree or higher in lieu of experience

Job description

Sentara Urgent Care in Gloucester, VA is hiring a full-time Patient Care Specialist to provide non-clinical support and ensure an excellent patient experience. The role focuses on telephone and front-desk duties, appointment scheduling, and answering patient questions with professionalism and empathy.

Ideal candidates have HS Diploma, strong customer service, and familiarity with health insurance plans or medical records data.