Patient Experience & Scheduling Specialist

Elite-Dental-Partners; Springboro (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability

Flexible Spending Accounts

Wellness Program

Paid Time Off & Holidays

Quarterly Bonus Opportunities

401k

Job summary

Elite-Dental-Partners is seeking a Patient Coordinator to ensure a welcoming environment for patients while handling scheduling, insurance verification, and payments. The role emphasizes accurate data capture, appointment coordination, and clear communication with patients and the team.

The ideal candidate has 2+ years in dental/medical or customer service, knowledge of dental insurance, and proficiency with Dentrix and Microsoft Office.

Qualifications

• Two years’ experience in a dental, medical, healthcare, or customer service environment.
• Knowledge of dental insurance and explanation of benefits preferred.
• Excellent communication skills with both team and patients.
• Proficient with Microsoft Office and dental software.

Responsibilities

• Greet patients and families and make them feel welcome in the practice.
• Gather patient information, create files, and verify insurance eligibility.
• Maintain a productive schedule for the day and schedule future appointments.
• Confirm patient appointments and update the schedule as needed.
• Answer questions about insurance and financial arrangements.
• Collect and post payments from patients and insurance companies.
• Balance nightly deposits and complete credit card processing.

Skills

Communication skills

Customer service

Teamwork

Dentrix experience

Education

High school diploma

Business/Healthcare education preferred

Tools

Dentrix

Microsoft Office

Job description

Elite-Dental-Partners is seeking a Patient Coordinator to ensure a welcoming environment for patients while handling scheduling, insurance verification, and payments. The role emphasizes accurate data capture, appointment coordination, and clear communication with patients and the team.

The ideal candidate has 2+ years in dental/medical or customer service, knowledge of dental insurance, and proficiency with Dentrix and Microsoft Office.