Patient Experience Specialist & Scheduling Lead

Elite-Dental-Partners; St. Louis (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

Flexible Spending Accounts

Wellness Program

Paid Time Off and Paid Holidays

Quarterly Bonus Opportunities

401k

Job summary

Elite-Dental-Partners is seeking a Patient Coordinator to uphold patient care and education in a welcoming environment. The role includes greeting patients, collecting and verifying information, and maintaining daily schedules.

The ideal candidate has 2+ years in healthcare or customer service, knowledge of dental insurance, and proficiency with Dentrix and Microsoft Office. Travel up to 20% may be required to support surrounding offices and clinics.

Qualifications

• High school diploma required; additional business or healthcare education preferred.
• Minimum of two years’ experience in a dental, medical, healthcare, or customer service environment.
• Knowledge of dental insurance and explanation of benefits preferred.
• Excellent communication skills with both the team and patients.
• Dentrix experience strongly preferred.
• Proficient with Microsoft Office products and working with dental software.
• Willingness to travel up to 20% to support surrounding offices

Responsibilities

• Greet patients and families, making them feel welcome in the practice.
• Gather patient information, create files, and verify insurance eligibility.
• Maintain a productive schedule for the day and schedule future appointments.
• Confirm patient appointments and update the schedule as needed.
• Answer patient questions about insurance and financial arrangements.
• Collect and post payments from patients and insurance companies.
• Balance nightly deposits and complete credit card processing.

Skills

Excellent communication

Customer service experience

Travel willingness up to 20%

Insurance knowledge

Education

High School Diploma

Tools

Dentrix

Microsoft Office

Job description

Elite-Dental-Partners is seeking a Patient Coordinator to uphold patient care and education in a welcoming environment. The role includes greeting patients, collecting and verifying information, and maintaining daily schedules.

The ideal candidate has 2+ years in healthcare or customer service, knowledge of dental insurance, and proficiency with Dentrix and Microsoft Office. Travel up to 20% may be required to support surrounding offices and clinics.