Patient Services & Scheduling Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health seeks an Associate Patient Service Specialist to provide patient support before, during, and after appointments, ensuring efficient workflow and clear communication across services. Based in Nashville, the role coordinates scheduling, registration, and pre-visit orders while guiding patients through complex pediatric care pathways.

Hours are Monday–Friday, 7:30 am–4:00 pm with no nights, no holidays, and no weekends, contributing to a stable, supportive health system

Qualifications

• Requires High School Diploma or GED.
• Minimum 1 year administrative or customer service experience.
• Strong communication and organizational skills.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Appointment scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health seeks an Associate Patient Service Specialist to provide patient support before, during, and after appointments, ensuring efficient workflow and clear communication across services. Based in Nashville, the role coordinates scheduling, registration, and pre-visit orders while guiding patients through complex pediatric care pathways.

Hours are Monday–Friday, 7:30 am–4:00 pm with no nights, no holidays, and no weekends, contributing to a stable, supportive health system