Patient Experience & Scheduling Specialist

Cedars-Sinai; Beverly Hills (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading medical institution is seeking a Patient Service Representative to ensure outstanding patient relations and streamline appointment scheduling. You'll be responsible for collecting payments, maintaining accurate patient demographics, and enhancing the overall customer service experience. Ideal candidates will have at least two years of experience in a similar setting and a high school diploma. This role is crucial in supporting a multi-specialty team and managing patient flow effectively.

Qualifications

• Minimum of 2 years of experience as a Patient Service Rep in an outpatient setting.
• Strong administrative knowledge and ability to explain policies and services.

Responsibilities

• Provide outstanding customer service through successful call intake and resolution.
• Schedule appointments and manage patient registrations.
• Collect patient payments and verify insurance data.
• Assist with managing physician schedules and referrals.

Skills

Customer service skills

Communication skills

Appointment scheduling

Insurance processing

Education

High school diploma or GED

Job description

A leading medical institution is seeking a Patient Service Representative to ensure outstanding patient relations and streamline appointment scheduling. You'll be responsible for collecting payments, maintaining accurate patient demographics, and enhancing the overall customer service experience. Ideal candidates will have at least two years of experience in a similar setting and a high school diploma. This role is crucial in supporting a multi-specialty team and managing patient flow effectively.