Patient Service Representative - Waterford Lakes (2951)

Priority Dispatch Corp.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional De

Professional Development Programs

Job summary

Brooks Rehabilitation seeks a Patient Service Representative to provide premium front-desk service for outpatient visits in Orlando, FL. The role involves direct face-to-face interactions with patients, visitors, therapists and clinical staff to ensure smooth clinic operations.

The ideal candidate has healthcare customer service experience, strong communication skills, and a willingness to manage registration, scheduling, and billing coordination in a busy outpatient setting.

Qualifications

• High school diploma or GED required or equivalent.
• One year of customer service experience preferred, especially in healthcare.
• Medical terminology is a plus and helpful for patient interactions.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication, including telephone etiquette.

Responsibilities

• Greet patients and visitors upon arrival.
• Exhibit strong customer service to patients, coworkers, physicians, and insurers.
• Schedule therapy appointments and handle cancellations/rescheduling.
• Manage clinic waitlist and call patients for confirmations.
• Verify referrals and insurance information; collaborate on urgent verifications.
• Prepare registration packets for initial visits and ensure forms are complete.
• Ensure correct data is uploaded to the system and physician orders are present before scheduling.
• Order supplies and maintain clinic inventory; keep waiting area tidy.
• Provide general office support including filing, copying, and faxing.
• Create new medical record projects in Image Now upon admission.
• Generate daily/weekly/monthly reports as directed by management.
• Serve as clinic liaison with Business Office regarding billing.

Skills

Customer service

Communication

Empathy

Medical terminology

Insurance awareness

Fast-paced environment

Education

High school diploma or GED

Job description

Job Details

Job Location: Outpatient - Waterford Lakes - Orlando, FL 32828

Position Type: Full Time

Job Shift: Day

Job Category: Administrative & Support Services

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.

Job Responsibilities

• Greets patients and visitors upon arrival
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed
• Prepare registration packets for the initial visit
• Confirm all paperwork and verification information is uploaded properly to the system
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic
• Perform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end of day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Qualifications

• High school diploma or GED.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus
• Basic understanding of insurance and authorizations.
• Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.
• Able to demonstrate the ability to work effectively in a fast-paced work environment.
• Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactions

Location

801 Woodbury Road #103, Orlando, FL 32828

Hours

M-F; Full-Time

Compensation

Experience, education and tenure may be considered along with internal equity when job offers are extended.

Employee benefits

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/PaidTime Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs