Patient Service Representative - Waterford Lakes

Priority Dispatch Corp.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Benefits package

Vacation/Paid Time Off

Retirement Plan

Employee Discounts

Clinical Education and Professional

Development Programs

Job summary

Brooks Rehabilitation in Orlando, FL is seeking a Patient Service Representative (PSR) to deliver premium customer service for outpatient visits. You will greet patients and visitors, assist with check-in, verify insurance, schedule therapy appointments, and coordinate with clinicians and the billing office.

This full-time, day-shift role requires excellent communication, empathy, and the ability to multitask in a fast-paced clinic environment, while ensuring accurate records and smooth

Qualifications

• High school diploma or GED required.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus.
• Basic understanding of insurance and authorizations.
• Excellent verbal and written communication skills including proper telephone etiquette and in-person interactions.

Responsibilities

• Greets patients and visitors upon arrival.
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations.
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed.
• Prepare registration packets for the initial visit.
• Confirm all paperwork and verification information is uploaded properly to the system.
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic.
• Perform light cleaning duties such as wiping walls, counters, tidying up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end of day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Skills

Customer service

Healthcare experience

Verbal communication

Written communication

Empathy

Fast-paced environment

Attention to detail

Insurance knowledge

Phone etiquette

Education

High school diploma or GED

Job description

Job Details

Job Location: Outpatient - Waterford Lakes - Orlando, FL 32828

Position Type: Full Time

Job Shift: Day

Job Category: Administrative & Support Services

The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff.

Job Responsibilities

• Greets patients and visitors upon arrival
• Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation.
• Schedules therapy appointments for patients, to include cancellations and/or rescheduling.
• Oversees the clinic waitlist, calls patients for appointment confirmations
• Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed
• Prepare registration packets for the initial visit
• Confirm all paperwork and verification information is uploaded properly to the system
• Confirm valid physician order present prior to scheduling return visits.
• Order supplies, maintains inventory control, and appropriately stocks clinic
• Perform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc.
• Provides general office support such as filing, copying, and faxing.
• Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders.
• Generates required daily, weekly, and monthly reports as indicated by management.
• Serves as the clinic liaison with the Business Office regarding billing issues with active accounts.
• Prepares and stores accurate end of day summaries and deposit information.
• Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer.
• Checks and responds to work related voicemail and email timely.
• Logs all referrals and tracking in the Referral Database
• Participates in performance improvement activities as needed.
• Exhibits values of the organization.

Qualifications

• High school diploma or GED.
• One year customer service experience required, healthcare experience preferred.
• Medical terminology is a plus
• Basic understanding of insurance and authorizations.
• Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions.
• Able to demonstrate the ability to work effectively in a fast-paced work environment.
• Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactions

Location

801 Woodbury Road #103, Orlando, FL 32828

Hours

M-F; Full-Time

Compensation

Experience, education and tenure may be considered along with internal equity when job offers are extended.

Employee benefits

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/PaidTime Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs