Patient Service Coordinator

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company is seeking a Patient Service Coordinator to ensure a positive patient experience. Responsibilities include greeting patients, scheduling, and ensuring readiness prior to appointments with insurance verification and release collection.

The role emphasizes delivering quality service and promoting the center’s health and wellness offerings within a professional environment.

Qualifications

• Bachelor’s degree with a 3.0 GPA required.
• Strong active listening skills to understand patient issues.
• Excellent communication to maintain a professional image.
• Proactive, service-oriented demeanor to address issues quickly.

Responsibilities

• Greet patients in a courteous manner.
• Schedule patient appointments and manage the calendar.
• Ensure readiness before visits, including insurance verification.
• Collect necessary releases and verify documentation.
• Maintain high patient satisfaction and promote services.

Skills

Active listening

Communication skills

Customer service

Proactive attitude

Education

Bachelor’s degree with 3.0 GPA

Job description

Healthy Careers Start Here

The Patient Service Coordinator ensures a positive, efficient patient experience at the BlueHealth Baptist Care Center. Responsibilities include greeting patients in a courteous manner, patient scheduling, and ensuring patient and Care Center readiness prior to appointment, to include insurance verification and collection of all necessary releases. The incumbent is accountable for providing quality service to patients in support of the Care Center's commitment to the patient's holistic health journey. The Patient Service Coordinator provides a high level of patient satisfaction during all patient interactions, requiring the knowledge and support of multiple functions as needed. The incumbent ensures patient satisfaction through consistently representing BlueHealth Baptist Care Center professionally and promoting the benefits and services of the BlueHealth Baptist Care Center.

Job-Specific Requirements:

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Excellent active listening skills in order to clearly understand patient's issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.
• Must demonstrate a proactive, service-oriented demeanor, quickly addressing potential issues or delays.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field.

We are looking for employees who can bring their experience, expertise and dedication to work for our customers. At Blue Cross & Blue Shield of Mississippi, we work daily to help Mississippians find their personal answers to this question through health and wellness partnerships with quality healthcare providers, employer groups and community leaders across the state. Our goal is to help each person along their journey to a healthier life... their Blue Wellness Journey. Our health and wellness benefits are designed to support our members in understanding their health and in receiving the care they need at the right time and place, beginning with establishing a healthy relationship with a Primary Care Network Provider through an annual wellness visit at no out-of-pocket cost. We partner with our Network Providers to ensure the highest quality, evidence-based care is provided in each care setting from primary care to specialty care through our Primary Care Home, Blue Distinction+ Centers of Excellence and Maternity Care Quality initiatives. We partner with employer groups to make every workplace a healthy workplace by providing tools and information to help employees take ownership of their health and understand and make the most of their benefits, all while working to manage health and healthcare costs. We partner with community leaders and organizations to make healthy living resources available to all Mississippians through the work of the Blue Cross & Blue Shield of Mississippi Foundation, our support of the arts and culture and our Team Blue volunteers. These partnerships and our dedicated team of employees are making a difference every day, in our communities and in the lives of each person we reach. So, what does it mean to be healthy? The answer is about you, your health, your life... and all its possibilities. Live healthy. Live Blue.