Patient Experience Navigator

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company is seeking a Patient Service Coordinator to ensure a positive patient experience. Responsibilities include greeting patients, scheduling, and ensuring readiness prior to appointments with insurance verification and release collection.

The role emphasizes delivering quality service and promoting the center’s health and wellness offerings within a professional environment.

Qualifications

• Bachelor’s degree with a 3.0 GPA required.
• Strong active listening skills to understand patient issues.
• Excellent communication to maintain a professional image.
• Proactive, service-oriented demeanor to address issues quickly.

Responsibilities

• Greet patients in a courteous manner.
• Schedule patient appointments and manage the calendar.
• Ensure readiness before visits, including insurance verification.
• Collect necessary releases and verify documentation.
• Maintain high patient satisfaction and promote services.

Skills

Active listening

Communication skills

Customer service

Proactive attitude

Education

Bachelor’s degree with 3.0 GPA

Job description

BCBS Blue Cross & Blue Shield of Mississippi, A Mutual Insurance Company is seeking a Patient Service Coordinator to ensure a positive patient experience. Responsibilities include greeting patients, scheduling, and ensuring readiness prior to appointments with insurance verification and release collection.

The role emphasizes delivering quality service and promoting the center’s health and wellness offerings within a professional environment.