Patient Service Coordinator

Blue Cross & Blue Shield of Mississippi; Madison (MS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Blue Cross & Blue Shield of Mississippi seeks a Patient Service Coordinator at the BlueHealth Baptist Care Center to greet patients, schedule appointments, verify insurance, and collect required releases. The role emphasizes proactive, service-oriented communication and collaboration across functions to ensure a smooth patient journey.

The incumbent supports a high level of patient satisfaction by representing the care center professionally and promoting its benefits and services.

Qualifications

• Bachelor’s degree with a 3.0 GPA or higher.
• Excellent active listening to understand patient issues.
• Strong communication skills to project a professional company image.
• Proactive, service-oriented demeanor to address potential issues quickly.

Responsibilities

• Greet patients courteously and manage patient flow.
• Schedule appointments and coordinate with care teams.
• Verify insurance and collect necessary releases prior to visits.
• Ensure care center readiness for appointments and smooth patient experience.
• Support the patient’s holistic health journey and promote services.

Skills

Active listening

Excellent communication

Proactive service

Education

Bachelor’s degree with 3.0 GPA

Job description

Healthy Careers Start Here

The Patient Service Coordinator ensures a positive, efficient patient experience at the BlueHealth Baptist Care Center. Responsibilities include greeting patients in a courteous manner, patient scheduling, and ensuring patient and Care Center readiness prior to appointment, to include insurance verification and collection of all necessary releases. The incumbent is accountable for providing quality service to patients in support of the Care Center’s commitment to the patient’s holistic health journey. The Patient Service Coordinator provides a high level of patient satisfaction during all patient interactions, requiring the knowledge and support of multiple functions as needed. The incumbent ensures patient satisfaction through consistently representing BlueHealth Baptist Care Center professionally and promoting the benefits and services of the BlueHealth Baptist Care Center.

Job-Specific Requirements:

• Must have a Bachelor’s degree with at least a 3.0 GPA.
• Excellent active listening skills in order to clearly understand patient’s issues.
• Must possess excellent communication skills to ensure a professional company image is projected at all times.
• Must demonstrate a proactive, service-oriented demeanor, quickly addressing potential issues or delays.

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation.
• Our benefits program is among the best in the health care field.