Patient Experience & Scheduling Specialist

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Tech University Health Sciences Center in Lubbock, TX, is seeking a clinic receptionist to help ensure smooth patient flow, greet and direct patients, and schedule appointments.

The role includes preparing paperwork before visits, receiving patients, maintaining records, processing charges, filing insurance claims, and responding to inquiries from patients and insurers. Cash handling may be required in this busy clinic environment.

Qualifications

• Three years of customer service, office, or related experience; two years in healthcare preferred.
• Additional education may substitute for the experience requirement.

Responsibilities

• Schedule appointments.
• Prepare necessary paperwork before patient visits.
• Receive patients and maintain records.
• Process charges for clinic services and file insurance claims.
• Respond to information requests from patients and insurance companies.
• Maintain related information for the department.
• Cash handling responsibilities may apply.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Texas Tech University Health Sciences Center in Lubbock, TX, is seeking a clinic receptionist to help ensure smooth patient flow, greet and direct patients, and schedule appointments.

The role includes preparing paperwork before visits, receiving patients, maintaining records, processing charges, filing insurance claims, and responding to inquiries from patients and insurers. Cash handling may be required in this busy clinic environment.