Patient Experience Front Desk Specialist

Neurosurgical Associates; Lubbock (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

3 Medical plans to choose from

2 Dental plans to choose from

Vision Plan

Life and AD&D insurance

Short-Term Disability

Long-Term Disability

Freshbenies

Job summary

Neurosurgical Associates in Lubbock, TX seeks a Medical Receptionist to greet patients and manage front-desk duties with professionalism. You will verify insurance, collect payments, enter data in the EMR, and coordinate with clinical staff to maintain a smooth patient flow.

Ideal candidates have a High School Diploma, strong confidentiality, good math and computer skills, and experience in a medical office. Bilingual abilities are a plus, and the role offers comprehensive benefits and stability.

Qualifications

• High school diploma or equivalent is required.
• Experience in a clinical or medical office preferred.
• Knowledge of insurance processes and HIPAA regulations is essential.

Responsibilities

• Welcomes and greets patients/visitors in a helpful manner.
• Properly checks in all patients following clinic procedures and HIPAA requirements.
• Verifies insurance and informs patients of any balances noted in EMR a week prior to appointment.
• Obtains payment for in office visits and documents all financial transactions accordingly.
• Sets up approved patient payment arrangements and tracks them for accuracy.
• Performs day-to-day administrative functions including copying, filing, faxing, and data entry.
• Adheres to clinic policies on safety, security, and confidentiality of computer systems.
• Maintains HIPAA privacy compliance and related protocols.
• Handles patient complaints with problem-solving and redirects to appropriate staff.
• Maintains waiting areas, offices files, and front-desk areas orderly.
• Receives mail and packages and distributes to staff as needed.
• Attends scheduled department meetings and performs related duties as required.

Skills

Basic math

Computer skills - intermediate

Phone skills

Insurance knowledge

Confidentiality awareness

Education

High School Diploma

Tools

EMR systems

Job description

Neurosurgical Associates in Lubbock, TX seeks a Medical Receptionist to greet patients and manage front-desk duties with professionalism. You will verify insurance, collect payments, enter data in the EMR, and coordinate with clinical staff to maintain a smooth patient flow.

Ideal candidates have a High School Diploma, strong confidentiality, good math and computer skills, and experience in a medical office. Bilingual abilities are a plus, and the role offers comprehensive benefits and stability.