Patient Experience & Scheduling Specialist

Springfield Medical Care Systems, Inc; Londonderry (VT); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Springfield Medical Care Systems, Inc. is seeking a Medical Office Coordinator (MVHC) to greet patients, manage registration and scheduling, and support a high standard of care.

This full-time position emphasizes accurate documentation, patient communication, and efficient front-desk operations in a busy clinic setting. Responsibilities include triaging calls, handling patient messages, coordinating portal activity, and ensuring HIPAA compliance while delivering a welcoming, professional

Qualifications

• Experience in customer service or healthcare settings is preferred.
• Knowledge of medical terminology and HIPAA regulations is beneficial.
• Ability to multitask and maintain organized records.

Responsibilities

• Greet and assist patients in person and over the phone, ensuring a positive experience.
• Handle patient registration, scheduling, and administrative tasks.
• Manage phone triage, message routing, and portal communications in accordance with policy.
• Collect co-pays and reconcile payments while updating patient information.
• Maintain PHI and ensure accuracy in patient records and appointments.

Skills

Customer service

Healthcare familiarity

Communication skills

Attention to detail

Time management

Education

High School diploma or equivalent

Job description

Springfield Medical Care Systems, Inc. is seeking a Medical Office Coordinator (MVHC) to greet patients, manage registration and scheduling, and support a high standard of care.

This full-time position emphasizes accurate documentation, patient communication, and efficient front-desk operations in a busy clinic setting. Responsibilities include triaging calls, handling patient messages, coordinating portal activity, and ensuring HIPAA compliance while delivering a welcoming, professional