Patient Experience & Scheduling Specialist

Atchison Community Health Clinic, Inc.; Leavenworth (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

Atchison Community Health Clinic, Inc. is seeking a Patient Advocate to manage scheduling, collect income and insurance information, and answer phones.

The role supports a fast-paced clinic and requires multitasking and a friendly, engaging demeanor to ensure smooth patient flow. On-site during clinic hours, the advocate greets patients, assists with paperwork, and coordinates with staff to keep records accurate.

Qualifications

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

Responsibilities

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Assist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.

Skills

Scheduling

Attention to detail

Communication

Job description

Atchison Community Health Clinic, Inc. is seeking a Patient Advocate to manage scheduling, collect income and insurance information, and answer phones.

The role supports a fast-paced clinic and requires multitasking and a friendly, engaging demeanor to ensure smooth patient flow. On-site during clinic hours, the advocate greets patients, assists with paperwork, and coordinates with staff to keep records accurate.