Patient Experience & Scheduling Advocate

AllWays Community Health Center; Fort Leavenworth (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

AllWays Community Health Center in Fort Leavenworth, KS is seeking a Patient Advocate to maintain scheduling, collect income and insurance information, answer phones, and interact positively with all clients. The role supports efficient patient flow in a busy clinic.

The ideal candidate will multitask in a fast-paced environment, have a warm, friendly, engaging personality, and communicate clearly with patients and staff.

Qualifications

• Ability to work well with the public.
• Pays attention to detail.
• On site during clinic hours.
• Communicates effectively.

Responsibilities

• Represent the clinic to the community in a consistently positive and effective manner.
• Greet public in a positive, polite manner.
• Maintain a neat work and reception area.
• Assist patients in completion of paperwork as needed.
• Gathers pertinent information including, but not limited to, patient demographics, income, insurance and residency and medical history.
• Updates patient information as needed.
• Answers telephone and handles calls in a friendly, professional manner.
• Records messages accurately for personnel not available.
• Conducts patient satisfaction surveys.
• Maintains open communications with clinic staff.
• Able to utilize electronic health record software correctly.
• Schedules patients in an appropriate manner.
• Gathers proof of income and assigns sliding fee scale appropriately.

Skills

Greeting patients

Phone handling

Multitasking

Attention to detail

Effective communication

Tools

Electronic health record systems

Job description

AllWays Community Health Center in Fort Leavenworth, KS is seeking a Patient Advocate to maintain scheduling, collect income and insurance information, answer phones, and interact positively with all clients. The role supports efficient patient flow in a busy clinic.

The ideal candidate will multitask in a fast-paced environment, have a warm, friendly, engaging personality, and communicate clearly with patients and staff.