Patient Experience & Scheduling Specialist

Cone Health; Jamestown (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Cone Health in Jamestown, NC is seeking a Patient Engagement Agent to handle first call resolution for practices within our call center. You will schedule emergencies and non-emergency protocols, verify insurance when needed, and assist with referrals and patient communications.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced health system environment. Monday–Friday, 8 AM–5 PM, on-site position.

Qualifications

• High School Diploma or equivalent.
• 1 year of experience in a patient-facing call center or similar role.
• Strong communication and organizational skills.

Responsibilities

• Answers inbound/outbound calls and directs callers efficiently.
• Provides high level of service to callers and staff.
• Initiates referrals for specialists, procedures and tests as needed.
• Contacts patients to remind about appointments and relay instructions.
• Cancels/reschedules appointments and manages related paperwork.

Skills

Call handling

Customer service

Referral coordination

Multitasking

Telephone support

Education

High School Diploma

Job description

Cone Health in Jamestown, NC is seeking a Patient Engagement Agent to handle first call resolution for practices within our call center. You will schedule emergencies and non-emergency protocols, verify insurance when needed, and assist with referrals and patient communications.

The role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced health system environment. Monday–Friday, 8 AM–5 PM, on-site position.