Patient Experience Specialist - Medical Office

US Oncology Inc.; Newport News (VA); Presencial; USD 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

401(k)

Descripción de la vacante

Virginia Oncology Associates in Newport News is seeking a Patient Services Coordinator to greet patients, manage check-in/out, collect payments, and handle administrative tasks in an in-person setting.

The role requires 3+ years in medical office scheduling, proficiency with Microsoft Office, and a high school diploma. Some travel to other office locations may be required within the Hampton Roads area.

Formación

• Receptionist or office experience preferred.
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel required.

Responsabilidades

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival.
• Collects, proofs for completeness, and files patient forms; updates demographics and insurance information in the system; collects co-pays and balances; provides receipt.
• Answers routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages accurately and timely.
• Checks patients out after examination; schedules returning appointments; provides patients with appointment details and directions.
• Records patient cancellations and missed appointments; reschedules appointments; notifies staff of cancellations.
• Provides general administrative support by filing charts and forms; maintains lobby area; ensures supplies.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Other duties as requested or assigned.

Conocimientos

Office experience

Scheduling background

MS Office

Educación

High school diploma or equivalent

Descripción del empleo

Virginia Oncology Associates in Newport News is seeking a Patient Services Coordinator to greet patients, manage check-in/out, collect payments, and handle administrative tasks in an in-person setting.

The role requires 3+ years in medical office scheduling, proficiency with Microsoft Office, and a high school diploma. Some travel to other office locations may be required within the Hampton Roads area.